Common Errors
We have identified a list of common errors you may encounter when you integrate our Contacts API. Here is a list of a few and how to solve them:
| Error | Meaning | Solution |
|---|---|---|
| No Issuer Provided | In the Authorization header, there is no key of issuer in the payload of the JWT. | Remember, this issuer ID is unique to your account and can be found in the Developer Dashboard. |
| Incorrect Token Signature | The provided authentication JWT is not signed with the correct secret. | The secret is a token generated from the Developer Dashboard under the API Tokens section. |
| Contact Not Found | The contact @handle you have provided could not be found among your contacts. | Confirm that you have provided the correct @handle (e.g. @borderless without "@" for internal Contact ("borderless") or @^69efT without "@" ("^69efT") for external) and that you have added this contact to your account. |
| Duplicate Email | The email you are trying to update to already exists within the borderless system. | Check to see you are updating the correct email or add the contact as an Internal Contact via their @handle. |
| Invalid Parameters | Invalid values provided. | Ensure you are passing a valid value for the account information you are trying to update. Specific rules for those can be found further along in the API section. |
| Account Status | If your account is still undergoing validation you may not have full access to these API features. | Contact borderless support if you have questions about your account status. |
For more information on Error Handling please visit Error Handling.