We have identified a list of common errors you may encounter when you integrate our Contacts API. Here is a list of a few and how to solve them:
|No Issuer Provided||In the Authorization header, there is no key of issuer in the payload of the JWT.||Remember, this issuer ID is unique to your account and can be found in the Developer Dashboard.|
|Incorrect Token Signature||The provided authentication JWT is not signed with the correct secret.||The secret is a token generated from the Developer Dashboard under the API Tokens section.|
|Contact Not Found||The contact @handle you have provided could not be found among your contacts.||Confirm that you have provided the correct @handle (e.g. @borderless without "@" for internal Contact ("borderless") or @^69efT without "@" ("^69efT") for external) and that you have added this contact to your account.|
|Duplicate Email||The email you are trying to update to already exists within the borderless system.||Check to see you are updating the correct email or add the contact as an Internal Contact via their @handle.|
|Invalid Parameters||Invalid values provided.||Ensure you are passing a valid value for the account information you are trying to update. Specific rules for those can be found further along in the API section.|
|Account Status||If your account is still undergoing validation you may not have full access to these API features.||Contact borderless support if you have questions about your account status.|
For more information on Error Handling please visit Error Handling.